1. Agreement
These Terms of Service ("Agreement") constitute a legally binding agreement between you ("Customer", "you") and Runstate Ltd, a company incorporated under the laws of Mauritius and operating the zCloud platform at zcloud.mu ("Runstate", "we", "us"). By registering for or using any zCloud service you agree to be bound by this Agreement in full.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and "you" in this Agreement refers to that entity.
You acknowledge that electronic acceptance of this Agreement — whether by registering an account, clicking to accept, or using the Services — is valid, binding, and enforceable under the Electronic Transactions Act 2000 of Mauritius.
2. Service Provision
Runstate will provide the cloud infrastructure services selected by you during signup (collectively "Services") in accordance with:
- The service description and specifications set out on the zCloud pricing and product pages at the time of purchase.
- The Service Level Agreement ("SLA") published at /sla, which is incorporated into this Agreement by reference.
- The Acceptable Use Policy published at /legal/acceptable-use, which is incorporated into this Agreement by reference.
We reserve the right to modify, suspend, or discontinue any Service (or any part thereof) at any time with reasonable notice, except where immediate action is required to protect the integrity or security of the platform or other customers.
3. Account Registration
You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately via our contact form if you suspect any unauthorised use of your account.
4. Billing and Payment
4.1 Currency and Pricing
All charges are denominated in Mauritian Rupees (MUR). Prices displayed on the Site are exclusive of Value Added Tax (VAT). VAT at the current statutory rate of 15% will be added and displayed at checkout before you confirm any purchase.
4.2 Payment Methods
We currently accept payment via:
- MCB bank transfer — to the Runstate Ltd account shown at checkout, quoting your order number
After making a transfer you must enter its transaction reference in your dashboard. A Service is activated once we have verified that the full amount has been received. You warrant that you are authorised to use the bank account the payment is made from.
4.3 Billing Terms and Automatic Renewal
Services are sold on a monthly or annual (12-month) term and are always paid in advance. An invoice is issued when you place an order, and a Service is activated once its payment has been verified. Unless you cancel (Section 4.6), each Service renews automatically for the same term.
- Monthly terms: the renewal invoice is issued 7 days before the renewal date and is due on the renewal date.
- Annual terms: the renewal invoice is issued 44 days before the end of the term and is due 30 days before the end of the term. This earlier deadline exists because the underlying infrastructure is itself prepaid a year in advance (see Schedule A).
Invoices are sent to the email address on your account and are shown under Invoices in your dashboard, where you pay them as described in Section 4.2.
4.4 Price Changes
The price of a term you have already paid for is fixed and will not change during that term. We may change prices for future terms — for example when our infrastructure provider changes its prices — and we will tell you by email before the renewal invoice for the new term is issued. If you do not accept a new price, you may cancel before the deadline in Section 4.6.
4.5 Late Payment, Suspension and Deletion
- If a renewal is not paid by the end of the current term, the Service is suspended 3 days after the term ends. Paying the invoice restores it, as long as the Service has not been cancelled under the next point.
- For Services with a prepaid infrastructure term (Schedule A), if the renewal is still unpaid on the cancellation deadline in Schedule A, we cancel the underlying server with our infrastructure provider. The renewal invoice is then voided, we tell you by email, and the Service stays online only until the end of its current term. A cancellation made for non-payment cannot be reversed, even if payment is received afterwards; you may order a new Service instead.
- A Service that remains suspended for more than 14 days is terminated and all its data is permanently deleted.
Runstate will not be liable for any data loss resulting from suspension or termination due to non-payment. Please keep your own backups.
4.6 Cancelling a Service
You may cancel a Service at any time from your dashboard. Cancellation takes effect at the end of the term you have already paid for; the Service stays online until then and is then permanently deleted with its data. Unused time is not refunded (see the Refund Policy).
You can undo a cancellation from your dashboard until its processing deadline in Schedule A (for example, 30 days before the end of an annual term). After that deadline the cancellation has been passed to our infrastructure provider and can no longer be undone.
5. Refunds
Our refund policy is set out in full in the Refund Policy. By accepting this Agreement you also agree to that policy.
6. Service Level Agreement
We commit to the uptime described in our SLA, subject to the exclusions set out therein.
7. Acceptable Use
You must comply with our Acceptable Use Policy at all times. Prohibited conduct includes but is not limited to spam, abuse, illegal content, cryptocurrency mining without prior approval, and resource abuse. Breach of the Acceptable Use Policy may result in immediate suspension or termination without refund.
8. Customer Data
You retain ownership of all data you store on zCloud infrastructure. We process your personal data in accordance with our Privacy Policy and the Mauritius Data Protection Act 2017. We will not access your data except as required to provide the Services, comply with applicable law, or enforce this Agreement.
9. Security
You are responsible for securing your own instances, applications, and data. You must promptly apply security patches and follow reasonable security practices. Our security commitments are described at /legal/security. To report a vulnerability, please contact security@zcloud.mu.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Runstate's total cumulative liability to you for any claims arising under or related to this Agreement shall not exceed the total fees paid by you to Runstate in the three calendar months immediately preceding the event giving rise to the claim.
In no event shall Runstate be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or loss of business, even if advised of the possibility of such damages.
11. Indemnification
You agree to indemnify and hold harmless Runstate Ltd, its directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (i) your use of the Services; (ii) your violation of this Agreement; or (iii) your violation of any applicable law or the rights of a third party.
12. Termination
Either party may terminate this Agreement by giving 30 days' written notice. We may terminate immediately and without notice if you breach the Acceptable Use Policy, engage in fraudulent activity, or if continued provision of Services would expose Runstate to legal or regulatory risk. When a Service is terminated, the server and all data on it are permanently deleted and cannot be recovered — please keep your own backups.
13. Governing Law and Dispute Resolution
This Agreement is governed by and construed in accordance with the laws of the Republic of Mauritius. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Mauritius. Before commencing formal proceedings, both parties agree to attempt resolution in good faith through direct negotiation for a period of at least 30 days.
14. Changes to This Agreement
We may update these Terms of Service from time to time. Material changes will be communicated by email to your registered address at least 14 days before taking effect. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.
15. Schedule A — Terms by Infrastructure Type
zCloud Services run on infrastructure operated by third-party data-centre partners. Because infrastructure is contracted in different ways, the following terms apply in addition to Sections 4.3–4.6, depending on the product you have.
A.1 Prepaid-term infrastructure — Cloud VPS, Windows VPS, Storage Cloud, Dedicated CPU VPS
- Location: data centres in the European Union. No Service is hosted in Mauritius.
- Terms: monthly or annual (12 months), paid in advance. The underlying infrastructure is also prepaid and renews for the same term.
- Cancellation and non-payment deadline: annual terms — 30 days before the end of the term; monthly terms — 3 days before the renewal date. On that date an unpaid or cancelled Service is cancelled with our infrastructure partner and this cannot be undone.
- Prices: fixed for the term you have paid; future terms may change with notice (Section 4.4).
- Windows Server: the Microsoft licence is included in the price of Windows VPS plans for as long as the Service is active.
- Included features (snapshots, traffic, port speed) are those listed for your plan at the time of purchase.
A.2 Usage-based infrastructure
- Where a Service runs on usage-based infrastructure with no fixed term, a cancellation takes effect at the end of your paid zCloud term with no earlier deadline.
- Additional public IPv4 addresses may require approval and may not be available.
- Traffic above the amount included in your plan may be charged at the rate stated on your order or quote.
A.3 Custom and Dedicated Server Quotes
Dedicated (bare-metal) servers and other custom configurations are supplied on the terms stated in the written quote, which sets out the term, location, any setup fees and the cancellation deadline. Where the quote and this Schedule differ, the quote applies.
16. Contact
For billing or service queries: our contact form
Registered address: Runstate Ltd, Mauritius